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We're here to help

Contact & Support

Setup, menus, allergies, or any question about the platform. You reach a person, not a ticket queue.

Talk to a Person

Send us a note and we'll get back to you fast.

Email Smart Waiter Support

klein@mysmartwaiter.com

Tell us your restaurant's name and what you need. A screenshot helps if something looks wrong.

Email Us
Dining out and have a question about a dish? That restaurant's own chat has the answer. Find a restaurant's chat

Quick Answers

Tap a question to open it.

How Do I Upload My Menu?

Open your Control Panel and tap Upload Menu. Send a PDF, a Word file, a spreadsheet or a photo of the page. Smart Waiter reads it and sorts it into categories, and nothing reaches a guest until you switch it on.

Do Guests Need an App or Account?

No. Guests scan your QR code and start chatting. No app, no account, no sign-up, and nothing tracked about the person eating your food.

How Do I Update Allergy Information?

Upload an allergy sheet from the same Upload window, or open any dish in your Control Panel and fill in Allergy Pro. Allergy uploads are always free, on every plan. Safety is never a paywall.

Where Do I Get My QR Code?

In your Control Panel, tap QR Code. You can match its colors to your signage, then download it and print it anywhere guests sit.

Is My Data Private?

Yes. Each restaurant has its own sealed data, and nothing moves between accounts. Your chat only answers from what you uploaded and switched on. It doesn't guess and it doesn't pull from the internet.

Something Else?

Email klein@mysmartwaiter.com and we'll get back to you fast.

Found a Bug or Have an Idea

Tell us what broke or what would make Smart Waiter better. Every note gets read.